Returns and Exchanges

Milizette Beauty & Barber Supply has one of the best return policies in the industry – our 15-day No Risk Guarantee. Whatever the reason, we will accommodate your needs. We can quickly return, exchange or refund your items. Returns and exchanges of unwanted merchandise require a Return Authorization initiated within 15 days of purchase. To initiate a return, email Milizette at info@milizette.com or call at 219.882.8200.  Return shipping costs will be paid by the customer, with the exception of defective merchandise and we will send a return label to you by email or traditional mail, with all postage included. Please allow 48 business hours for return labels to be issued. Return Authorizations will expire 15 days after a return label is issued. If you have any questions about the return process, please contact us at 219.882.8200.
All non-defective merchandise must be returned in saleable condition in the original manufacturer’s packaging. Associated promotional/free items must be included. All refunds will be issued using the original method of payment. Upon receipt, and inspection of returned merchandise, refunds will be issued within five (5) business days.

*Shipping, insurance, additional fees, and promotional coupons are not included in the refund amount. Special orders cannot be returned. Final sale items cannot be returned, exchanged or refunded.

**Merchandise received through a contest or giveaway cannot be exchanged or returned for cash value.

If you are unable to return your items within our 15-day window, returned items may be subject to a 15% restocking fee.
If your merchandise is defective, a manufacturer warranty may apply – even after 30 days. Please contact us at 219.882.8200 for assistance with manufacturer warranties.

To initiate a return, click here. You can also call us at 219.882.8200 or email us at info@milizette.com. Unauthorized returns will not be accepted, a refund will not be issued and a replacement will not be sent.

Milizette Beauty & Barber Supply will replace or refund any item(s) that are damaged in transit, defective upon delivery, or mis-shipped. To help us accurately report issues to UPS or to our manufacturers, please examine your order upon delivery and report any issues within seven (7) days of receipt. Please report any issues within 48 hours.