Frequently Asked Questions

Shipping & Delivery

For deliveries within the Continental U.S.:
 

- Shipping based on weight and zone and is calculated at checkout
 

To better protect high-value deliveries, orders over $99 will incur a $2.50 insurance fee added to the order total.

No, we do not ship to both Alaska or Hawaii.

No. At this time we are unable to ship to P.O. Boxes or APO/FPO addresses.

We are unable to ship to international addresses

Address changes must be made prior to your order shipping. If you have shipped to the wrong address by mistake, please contact us ASAP at 219.882.8200.  We have a short window to revise order information after an order has been placed, so don’t wait!

In some cases, you can adjust shipping information directly with UPS after an order has left our Distribution Center. You will be responsible for all costs associated with UPS after your order has left us.

 

While we work hard to fulfill orders as soon as possible, deliveries occasionally take longer than expected due to UPS delays, holidays, or (rarely) high order volume.

If you have received a shipping confirmation email, your order is on its way! If you haven’t received a shipping confirmation email within 48 hours of placing your order, please contact us at 219.882.8200 and we will identify the cause of the delay and estimate your delivery date

There are a few reasons your order may be experiencing a delay:

1. If you are a new customer, you might experience a minor delay on your first order as we verify your professional license. This verification process will not exceed 24 hours.
2. If you have received an "attempted delivery" notification, you can expect UPS to attempt to deliver your order on the following business day.

To track your order, simply click on the tracking number in your shipping confirmation email. Your tracking information can also be found in your Order History. If you have difficulty locating your tracking number, please give us a call at 219.882.8200.

When placing your order online or over the phone, you may include basic delivery notes (e.g. “Closed on Mondays”, “leave package behind the front gate”, etc.) and we will include them as a part of your order.

To further control the delivery of your order, including advanced delivery instructions or address changes after shipping, please use the UPS tools below. Customers are responsible for any fees incurred when using this method.

UPS My Choice® for business! Click here ​
UPS My Choice® for home! Click here

Monday - Friday:

   All orders placed before 2pm CST will be shipped out from Milizette Beauty & Barber Supply the same business day. Orders will receive an email confirmation when shipped.

   All orders placed after 2pm CST will be shipped the next business day.

Weekends and Holidays:

   All orders will be shipped the next business day. Delivery times may be slightly delayed based on holiday schedules.

Order online 24/7 at milizette.com or call us at 219.882.8200 between 8:30am and 5pm CST Mon-Fri to place an order over the phone.

Before you place your order, you can view and edit the contents in your shopping cart. After an order has been submitted, it goes through the following stages:

1. Pending - your order has been submitted successfully and is in process.
2. Reviewing - account information is being verified (new customers and special orders).
3. Processing - your order is being 4. Completed - your order has shipped and an order confirmation email from Milizette Beauty & Barber Supply has been sent to you.

The only time that you can cancel or modify your order is during the "Pending" and "Reviewing" stage. Once your order enters the “Processing” and "Completed" status, it has been packed and/or shipped from Milizette Beauty & Barber Supply.

If your order status reads "Canceled/Declined", please contact Milizette’s at 219.882.8200 for information and assistance.

If you are having credit card issues at checkout:

1. Make sure your billing address matches the address on file with your credit card and/or bank. You can edit your billing address by navigating to Account > Manage My Addresses.
2. Enter the name and credit card number information exactly the way it reads on the card.
3. If you continue to have issues processing your order, please contact a Milizette representative at 219.882.8200.

Orders shipped to the State of Indiana are subject to a seven percent (7%) sales tax.:

1. If you would like to claim Indiana Sales Tax Exemption, we will need an Indiana Tax Exempt Certificate on file for you. Please call 219.882.8200 to receive additional information. When completed, email to info@milizette.com..

Coupon codes may be entered in the “Coupon Code” field at checkout. Please refer to individual coupon details for terms and conditions

When attempting to use a coupon, make sure to check the expiration date and terms. If you have what you believe is a valid coupon and you aren’t able to use it at checkout, please contact us at 219.882.8200 for assistance.

If you received a coupon code from an unauthorized coupon website or any source unaffiliated with Milizette Beauty & Barber Supply, we cannot guarantee that the coupon is valid.

All major credit cards are accepted, including:
• Visa
• MasterCard
• Discover
• American Express

  • Afterpay
  • PayPal
  • JCB
  • Apple Pay
  • Google Pay

We also accept:
• Mail-in checks (Orders will be shipped upon receipt of check*)

We have a Key Account Program to meet your specialized needs and help you save even more! For information, call 219.882.8200.

After placing your first order, we must verify your cosmetology license, salon/beauty business license or sales tax ID, beauty school enrollment, or apprenticeship status.

In some cases, other business licenses or sales tax IDs may qualify you to purchase from us. While we do not guarantee eligibility in all cases where other business licenses or a sales tax ID is submitted, our team is happy to assist with any questions regarding eligibility. If you are unsure whether or not you can purchase from us, please contact us at 219.882.8200
The verification process may delay your order. Need help looking up your license number? Most states have websites for cosmetology license or business license lookup. You can always speed up the verification process by emailing a photo of your license to info@milizette.com, although this is not a requirement for verification.

Orders will not be processed until the verification process is complete. We reserve the right to terminate any transactions if inaccurate information is provided.

If your first order is a) shipping to a residential address and b) totals over $200, we will require a signature upon delivery. Once your package ships and is scanned by UPS, you will receive an email with tracking and delivery information. Please make sure that you or a trusted person is available to sign for the package.

If an item is out of stock, can I place a backorder for future shipment?

We do not process backorders for future shipment. Please re-order out-of-stock items on your next order. If you have questions, please contact at 219.882.8200.

In rare cases, a manufacturer will discontinue an item before it comes back in stock. In these situations, customers will not be notified directly; all product changes will be reflected on our website.

Prices are subject to change. This includes both temporary reductions and deals as well as permanent price increases. The prices of items in your cart represent the most current price of each item.

Account

Once you are logged in on milizette.com, you can navigate to My Account > Edit Profile to change your password.

If you have forgotten your password, you can click Forgot your password? on the login page and we will email you a link to easily change your password. If you need further assistance, please contact us at 219.882.8200.

To protect your account information, you cannot change your email address online. Need to change your email address? Please call 219.882.8200 or email us at info@milizette.com and a Representative would be happy to assist you.

To view your order history, log in and navigate to My Account > Orders. You can filter by order status and date, as well as find information about specific orders by clicking "Details''.

To change an existing address, add a new address, and manage multiple addresses:

1. Make sure that you are logged in on milizette.com.
2. Navigate to My Account > Addresses. Here you will be able to change your billing or shipping address, designate a default address, and add or delete addresses.

You can also make changes to your billing and shipping address while placing an order on the shipping screen. Just click "change" next to your billing or shipping address to add a new address to your profile or designate a default address.